Administrator

Your organization has one administrator created upon registration. Only the administrator can configure the organization, add and manage teams, drivers, hubs, and dispatchers. The administrator can add other administrators.

Dispatchers

Dispatchers are added by the administrator and are dashboard users who view and/or manages drivers and task. A dispatcher can be a;

  • Route planner

  • Customer service representative

  • Shop manager


Task

Tasks represent pickup or delivery work to perform at a destination, some examples of a task include:

  • Pick-up of multiple orders at your warehouse (1 task)

  • A drop-off of a couch to one of your customers (1 task)

  • A pick-up of a food order at one of your restaurant locations (1 task)

  • A pick-up of a return at your customer’s house (1 task)

  • A drop-off of a table and the installation of the product (1 task)


A mission

A mission (or a route) is a collection of tasks that are to be performed by a driver. When regrouping tasks together, you are creating a mission. You can optimize this mission in order to get the most efficient route, but the mission can also not be optimized. At any point in time, a mission can be assigned or re-assigned to a driver. It can be optimized and re-optimised. You can also add or remove a task from a mission when needed.


Drivers

Drivers are added by the administrator or a dispatcher. When a dispatcher creates a task, it will be assigned to a driver for completion. All drivers will be using the Gomove driver app on Android or iOS.


Hubs

A Hub is a location from which your drivers can start or end their routes. If you have multiples locations, add them as a Hub and name your hub for easy management.

  • Your headquarter

  • Your warehouse

  • A boutique

  • A ghost kitchen

  • A parking lot

Did this answer your question?